Frequently Asked Questions


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Making a Reservation

How do I reserve my room?

Our reservation process is very simple. Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the Search Available Hotels (for only hotels which have vacancies) or the Browse All Hotels (all hotels in a city regardless of vacancy) button. You could also search by a specific hotel name within a city.

A list of hotels will appear on the screen. For more information, click the name of the property or the View Live Rooms and Rates button to see room selection and prices for your chosen dates.

After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the Book Now button on the right side of the screen.

After you have selected your desired room type, you will be taken to a "Secure Reservation Request" form. Then you will need to review the "Reservation Information" and fill in the blanks on the "Guest Information" section. Be sure your name and email address are spelled correctly.

After you fill out all of the needed information, press the "Book This Hotel" button.

If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 24 hours.

Is it safe to use my credit card?

Yes. We take this matter very seriously. To ensure your security, Book a Suite utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

We do not keep or store your credit card information after your transaction is complete. This removes any risk of data or identity theft.

Our security certificates are issued by Comodo, Inc., one of the internet's leading and most trusted providers of security certificates.

What credit card types are accepted?

The card types accepted for guarantee/deposit will be listed in the info section of the hotel description, or on the reservation form.

My credit card number is correct, but the hotel is not accepting it. Why?

There are a few possibilities:

  • Your card type is not accepted at the hotel.
  • The card expiration date precedes the reservation date.
  • You have reached your credit limit.
  • There is a computer error.

Can I specify where I would like my room located (preferred floor, next to pool, etc.)?

If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.

Is the room rate per person or per night?

All rates displayed are nightly, and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the rooms listed occupancy may be subject to additional charges at the property's discretion. Some rates may require special identification. Our booking fee, taxes, and other surcharges imposed by the hotel are not included.

What about the special discounts?

Many of the participating hotels offer "Special Internet Rates" to our users. These rates offer substantial savings.

I believe I qualify for a discounted rate. How do I get this?

The rates displayed on our site are non-negotiable, and are the only available rates to book your hotel. If you believe you qualify for an additional discount - such as a corporate, government, or senior discount - this can only be handled by the hotel staff upon check in.

Confirming a Reservation

What happens when I make a reservation?

Reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with Book a Suite. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 2 to 4 hours with an email using the same Itinerary Number and, if available, a Confirmation Number.

How long will it take Book a Suite to respond to my reservation request?

All reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with Book a Suite. Additionally, all reservations will be followed up with an email within 2 to 4 hours using the same Itinerary Number with the status of your reservation.

How do I check on my request for a lodging?

You may view your reservation using the "My Reservation" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Booking Number" which you will receive after you submit your booking.

I don't have long to wait for a confirmation. What can I do?

Typically, most reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing.

Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The email confirmation you receive from Book a Suite is all you will need. It displays your Book a Suite Itinerary Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.

Canceling a Reservation

What is the cancellation policy on my reservation?

When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided in red or there will be a link to read the cancellation policy. You can also view the property information page to find the cancellation policy. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty by the lodging provider. Canceling after the stated period will result in a cancellation penalty fee from the lodging provider. Some reservations are non-refundable and cannot be cancelled after booking.

If the cancellation is outside of the time allotted, you may be charged for one night's stay including tax recovery charges and service fees. Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.

How do I cancel a reservation?

You can access your reservations using the "My Reservations" link provided on the top and bottom of every page. Enter your itinerary number and email address to view and/or cancel your reservation.


What type of customer service is offered?

After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.

I need help finding a hotel. Can you help me?

We are happy to answer any questions you have about booking a hotel on our site. Please contact us using the Contact form or the chat box on our site, and we will assist in any way we can.

Is there a hotel shuttle service to/from the airport?

Many hotels offer shuttle service to and from the airport. This may be listed on the Lodging Information page. If it is offered, there may be a charge by the hotel for this service. Vacation rentals often do not have this type of service.

Is parking available? Free parking? Long-term parking?

Most hotels and vacation rentals offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the hotel page.

What if there will be more than two adults in the room?

Some hotels allow additional adults free of charge, while others will charge an extra fee - it depends on the hotel's policy and the room you have selected. When booking your hotel, always be sure you have selected the total number of guests (including the number of children and their ages). As long as you have entered the correct number of guests, the rate displayed will always be the price you will pay for all guests. You may also refer to the hotel and room description for more information.

Our children will be with us... do they stay free?

Oftentimes children under 12 years of age stay for free in their parent's room using the existing bedding, but the age requirement differs depending on the specific hotel's policy. When searching for your hotel, always select the total number of guests, and specify the number of children and their ages. As long as you have entered the correct number of guests, the rate displayed will always be the price you will pay for all guests. You may also efer to the hotel and room description for detailed information.

Are rollaway beds/cribs available?

Most hotels and some vacation rentals offer rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some may have restrictions on what room types will allow rollaway beds. This may be listed on the Lodging Information page. If special requests are accepted, a section will appear on the Reservation Form to insert such requests and submit them to the hotel or vacation rental.

What are the directions to the hotel?

You can find the hotel address and an area map on the hotel page and in your booking confirmation email, which you can use to enter in your smartphone or GPS. We also offer a convenient "Get Driving Directions" form on the hotel page - simply click to enlarge the map on the hotel page and use the form included to get directions to your hotel.

Is breakfast included?

Refer to the hotel description, room description, and/or list of amenities on the hotel page for detailed information of all other amenities included with your reservation.

Do hotels have minimum age requirements?

Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a Customer Care Agent or with the hotel directly.